FAQ-Home
Payment
Benefits
Security & Reliability
Questions
- Benefits
- What are the benefits of buying a Callredux Glo CUG plan?
- How many people can I call for free on the package?
- Can I make free conference calls on CallRedux?
- Can I send MMS for free on the package?
- Are there on-peak and off-peak periods on CallRedux Glo CUG?
- Purchasing and Registration
- How do I get to migrate?
- Must I use a new Glo line to join Glo CUG on CallRedux?
- How many days or hours do I have to wait to know that I have been activated on the package?
- Can I subscribe for Glo CUG on CallRedux without giving my full name?
- Must I have an email address before I can buy CallRedux plans?
- Can I buy a line now and pay later?
- How much do I call people who are not within the CallRedux Glo CUG?
- How do I deactivate the CallRedux package?
- What if I do not have access to the internet to register for the package, is there any other way I can register?
Security & Reliability
What are the benefits of buying a Callredux Glo CUG plan?
You call outside the CallRedux Glo CUG at current Glo contract line rates and also make FREE glo to glo calls to subscribers within your Callredux Glo CUG plan.
How many people can I call for free on the package?
You can call anybody that is on your CallRedux Glo CUG plan for free. This means that Premium plan subcribers cannot call Classic plan subscribers for free.
Can I make free conference calls on CallRedux?
Yes you can, if the other people you are calling are also on your CallRedux Glo CUG plan.
Can I send MMS for free on the package? [back to top]
No, you will be charged at the normal glo rates.
Are there on-peak and off-peak periods on CallRedux Glo CUG? [back to top]
Yes, there are. But Globacom determines the on-peak or off-peak period. This applies only to calls made outside the CallRedux Glo CUG plan.
Purchasing and Registration
How do I buy a CallRedux Glo CUG plan? [back to top]
- Register on this website and pay for the plan either to our bank account or use your ATM card.
- After payment, login and confirm payment.
- Your CallRedux account balance then gets credited with the paid amount, and you can proceed to make your purchase.
- We will send the list of purchased number(s) to Globacom for provisioning.
- Pick up your line(s) after 48hrs at nearest Glo-world outlet.
Note that the collector of the SIM(s) must bear appropriate Identification (driver’s license, national ID card or international passport) which must tally with the details registered at the point of purchase. CallRedux marketers only need to present their staff ID for collection. Also, a onetime SIM replacement fee of N100 (for every SIM purchased) will be paid at the Glo world outlet to complete the transaction.
Must I buy a new Glo line to join Glo CUG on CallRedux? [back to top]
Yes.
How many days or hours do I have to wait for before picking up my CallRedux Glo CUG line? [back to top]
It takes a maximum of five working days. Sometimes, it may take less than that as we have been able to satisfy some customers within 36 hrs. Generally, most CallRedux Glo CUG lines are ready for pick up by 48hrs after purchase.
Can I subscribe for Glo CUG on CallRedux without giving my full name? [back to top]
No you can’t, it is compulsory we give us your full name before we can act on your request. Moreso, it is required in compliance with the current NCC regulation pertaining to SIM card registration.
Must I have an email address before I can buy CallRedux plans? [back to top]
Yes, email is mandatory as it is very useful for us to serve you well.
Can I migrate now and pay later? [back to top]
No, you need to pay in full before we can act on your request.
How much do I call people who are not within the CallRedux Glo CUG? [back to top]
You can call them at the current Glo contract line rates. A standard call to other networks is about 70k per second, it costs 37k per second on CallRedux Glo CUG
How do I deactivate the CallRedux package? [back to top]
You can call our customer care on: 0700-CALLREDUX (0700-225573389).You will be asked to provide your number.
What if I do not have access to the internet to register for the package, is there any other way I can register? [back to top]
You can get in touch with any of our marketers or dealers or call us on 0700-225573389.
Others
How can I know when you have special offers? [back to top]
You can register on the site or visit the site from time to time to stay informed.
Apart from Glo, which other network is on CallRedux? [back to top]
For now, CallRedux is fully functional only on the Globacom network.
How many months or years will the package last? [back to top]
It will last as long as the GSM network exists in Nigeria.
Is the package sold together with a phone? [back to top]
No. It is a GSM package that allows you use the phone you want.
Can I be a marketer as well as a dealer at the same time? [back to top]
No, you have to choose one.
What are the other products from websoft? [back to top]
- GSMText: it allows you send text messages to many people at the same time via our online portal at www.gsmtext.com
- MarketServe: Provides stock market news and updates
- Web domains: A service that lets you register your .ng domain names
Can I transfer CallRedux Glo CUG subscription from one line to another [back to top]
It’s not possible, its either you continue using it on the first line or you migrate the new line to CallRedux Glo CUG.
What is the advantage of CallRedux Glo CUG over Globacom’s standard contract line? [back to top]
In addition to enjoying low call rates which is the same on both, you get to pay a lesser monthly fee of only N1000 while enjoying the added benefit of unlimited Free calls 24hrs a day, 7 days a week with other CallRedux Glo CUG subscribers nationwide.
How do I purchase a CallRedux Glo CUG plan? [back to top]
- Register on this website and pay for the plan either to our bank account or use your ATM card.
- After payment, login and confirm payment.
- Your CallRedux account balance then gets credited with the paid amount, and you can proceed to make your purchase.
- We will send the list of purchased number(s) to Globacom for provisioning.
- Pick up your line(s) after 48hrs at nearest Glo-world outlet.
Who owns CallRedux? [back to top]
CallRedux is owned by Websoft Nigeria limited a Globacom business partner (GBP).
