FAQ-Home
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Questions
- How much do I need to migrate to the package?
- How much is the monthly rental fee
- Does CallRedux have its own recharge cards?
- How do I pay my monthly rental fee for CallRedux Glo CUG?
- When exactly is the monthly rental fee charged?
- Do I pay full N1, 100 CUG fee for my first month if I started the service 10 days to the end of the month?
- What is a credit limit?
- What is the standard credit limit on CallRedux GLO CUG?
- Is it possible to owe globacom more than the N500 credit limit?
- Is it possible to owe globacom more than the N500 credit limit?
- What now happens if I use up all the credit that I loaded on my phone and also pass the N500 credit limit by N3, 000?
- Can I still make calls within the CUG till the end of the month when I have exceeded my N500 credit limit?
- On activation of CallRedux Glo CUG, my phone now has three balances, what do they mean?
- I just subscribed to Glo CUG on CallRedux and my balance credit limit reads N1, 600. Does it mean I have N1, 600 FREE credit to call outside the CUG?
- How best do I manage my line on the first month of activation?
- What happens if I don’t pay the monthly rental fee?
- Can I pay my monthly charges in advance? If so is there any bonus for doing that?
- As a marketer or dealer, how do I get my bonus money for referring people, is it in form of cash or recharge cards?
- As an individual using the CallRedux service what will be my reward if I get someone to subscribe to the service?
- As a marketer or dealer, do I start receiving bonus starting from the first person I introduce?
- Will I be charged for the text messages I send to callredux GLO CUG customer care?
- Can I send SMS to 0700-callredux (0700225573389)?
- Can I buy the plan for another person?
- Can I get a refund of the money credited to my online balance?
- Security and Reliability
- How reliable are the calls I make on CallRedux?
- Does the package require me to make use of secret PIN numbers?
- Can I make use of call barring on the package?
- What is the customer care line and is it toll-free?
- How can I recover my forgotten password?
Payment
How much do I need to migrate to the package?[back to top]
You have to pay N5,500 for migration which should be paid into our specified bank account or make use of your ATM card [Interswitch,Mastercard,VISA & Etranzact] to pay online . After payment, call Customer Service on 0700225573389 or login to confirm bank payment online and proceed to buy the plan.
How much is the monthly rental fee [back to top]
The monthly rental fee is N1, 100 every month. This amount is deducted from your account at the beginning of each month. Note that this amount is not deducted from your balance on the first month that you join the service. Hence, it will be deducted along with the rental for the following month from your balance at the beginning of the following month.
Does CallRedux have its own recharge cards? [back to top]
CallRedux is not a network and therefore does not have its own recharge cards. You will load your phone with the recharge card of the GSM Network you are on.
How do I pay my monthly rental fee for CallRedux Glo CUG? [back to top]
Your monthly charges are deducted from credit on your phone that you load with Glo recharge cards.
When exactly is the monthly rental fee charged? [back to top]
The N1, 100 rental fee is a prepaid fee charged at the beginning of a month for the current month. This means that the rental for January will be charged on the 1st or 2nd day of January
Do I pay full N1, 100 CUG fee for my first month if I started the service 10 days to the end of the month? [back to top]
No, since the rental fee is charged at the beginning of every month. You will only be charged the percentage of N1, 100 used in your first month corresponding to the number of days used and the full rental fee of the following month at the turn of the new month. The rental fee for 10 days is about N360. After the first month, your account will be regularized and you will only pay standard rental fee and credit as used.
What is a credit limit? [back to top]
A credit limit is the amount of loan, given to the user by globacom and which the user must pay back on use. It is not FREE Credit
What is the standard credit limit on CallRedux GLO CUG? [back to top]
The standard credit limit on CallRedux GLO CUG is N500
Is it possible to owe globacom more than the N500 credit limit? [back to top]
Yes, this is because as a contract line user, if you make a call outside the CUG, the call will not be terminated during the call even when you have used up and exceeded your credit limit.
What now happens if I use up all the credit that I loaded on my phone and also pass the N500 credit limit by N3, 000? [back to top]
You will be thrown into debit and your phone will be restricted until you repay the bill in full.
Can I still make calls within the CUG till the end of the month when I have exceeded my N500 credit limit? [back to top]
No, you cannot, because you need at least N1 to be able to call within the CUG but if you have exceeded your credit limit you will be owing and therefore will not be able to call.
On activation of CallRedux Glo CUG, my phone now has three balances, what do they mean? [back to top]
Balance Credit limit means the maximum credit you have access to which includes your N500 loan(credit limit) from globacom and current month usage means the amount of credit you have used so far in the current month while previous dues is the amount of credit loaded on the phone.
I just subscribed to Glo CUG on CallRedux and my balance credit limit reads N1, 600. Does it mean I have N1, 600 FREE credit to call outside the CUG? [back to top]
No, the N1, 600 balance credit limit is the addition of the N500 credit loan from globacom and N1, 100 for the first month rental fee that will still be charged.
How best do I manage my line on the first month of activation? [back to top]
Ensure you do not use the N1, 600 balance credit limit you find on your phone on activation till the end of the first month because it is not FREE credit. You will need the N1, 600 and also load N1, 100 in the beginning of the new month to guarantee that the phone will not experience any disruption in service.
What happens if I don’t pay the monthly rental fee? [back to top]
Your line will be debited with amount owned and thrown to negative balance and you will be unable to make calls out until when you load credit to offset your bill. You will be given a few days grace after which, you will not be able to receive calls on your phone till you pay in full.
Can I pay my monthly charges in advance? If so is there any bonus for doing that? [back to top]
No, you can’t pay in advance and therefore, there are no bonuses. The monthly payment is deducted from your phone credit at the beginning of every month.
What happens if I don’t pay the monthly rental fee? [back to top]
Your line will be debited with amount owned and thrown to negative balance and you will be unable to make calls out until when you load credit to offset your bill. You will be given a few days grace after which, you will not be able to receive calls on your phone till you pay in full.
As a marketer or dealer, how do I get my bonus money for referring people, is it in form of cash or recharge cards? [back to top]
You will get paid through any form you wish, whether in form of recharge cards or cash paid into your bank account. During the process of registration, you specify the means of receiving your reward.
As an individual using the CallRedux service what will be my reward if I get someone to subscribe to the service? [back to top]
In addition to been able to call and SMS the person FREE 24hours a day, you will get N1, 000 for each person that activates through you.
As a marketer or dealer, do I start receiving bonus starting from the first person I introduce? [back to top]
You are expected to have tried out the product yourself. If you activated yourself first from your profile, you start receiving bonuses from the first person you refer. However, if you haven’t tried the product yourself, you start receiving bonuses from the second person you refer.
Will I be charged for the text messages I send to callredux GLO CUG customer care? [back to top]
No, it’s free.
Can I send SMS to 0700-callredux (0700225573389)?
No you can’t, if you do, we will not get it because the line is basically for calls only
Can I buy the plan for another person?
Yes, you can, once you pay and confirm payment into your online account, you can login and follow the buying process online.
Can I get a refund of the money credited to my online balance?
No you can’t, you will have to use the money to buy our service on the website.