FAQ-Home
Payment
Benefits
Security & Reliability
Questions
- What is my benefit of migrating to this package?
- How many people can I call for free on the package?
- Apart from free calls, what other benefits does the package offer?
- Can I make free conference calls on CallRedux?
- Can I send MMS for free on the package?
- Are there on- and off-peak periods on CallRedux Glo CUG?
- Migration and Registration
- How do I get to migrate?
- Must I use a new Glo line to join Glo CUG on CallRedux?
- How many days or hours do I have to wait to know that I have been activated on the package?
- Can I subscribe for Glo CUG on CallRedux without giving my full name?
- Must I have an email address before I can buy CallRedux plans?
- Can I migrate now and pay later?
- How much do I call people who are not within the CallRedux Glo CUG?
- How do I deactivate the CallRedux package?
- What if I do not have access to the internet to register for the package, is there any other way I can register?
Benefits
What is my benefit of migrating to this package?
You call outside the CallRedux Glo CUG at half the normal price and also make FREE glo to glo calls to subscribers within Callredux Glo CUG.
How many people can I call for free on the package?
You can call anybody that is on the CallRedux Glo CUG free.
Apart from free calls, what other benefits does the package offer?
It also offers free SMS to other CallRedux Glo CUG subscribers.
Can I make free conference calls on CallRedux?
Yes you can, if the other people you are calling are also on CallRedux Glo CUG.
Can I send MMS for free on the package? [back to top]
No, you will be charged the normal glo rates.
Are there on- and off-peak periods on CallRedux Glo CUG? [back to top]
Yes, there is. But Globacom determines the on or off-peak period. This applies only to calls made outside the CallRedux Glo CUG plan.
Migration and Registration
How do I get to migrate? [back to top]
- Get a new Globacom number or migrate your existing Globacom number.
- Register on callredux.com and pay for the plan either to our bank or use your ATM card online.
- After payment you supply the number you want the GLO CUG activated on.
- We then send your number to Globacom to be provisioned.
- Your phone will be deactivated from the Glo network for about 24hours after which you can begin to enjoy the service.
Must I use a new Glo line to join Glo CUG on CallRedux? [back to top]
No. You can migrate your existing glo line
How many days or hours do I have to wait to know that I have been activated on the package? [back to top]
It takes a maximum of five working days. Sometimes, it may take less than that as we have been able to migrate some customers within 36 hrs. Generally, when you notice that there is no network on your phone for about a day, then the migration process is going on. You have been migrate after your line comes back on
.
Can I subscribe for Glo CUG on CallRedux without giving my full name? [back to top]
No you can’t, it is compulsory we give us your full name before we can act on your request
Must I have an email address before I can buy CallRedux plans? [back to top]
No, email is optional but, it is very useful for us to serve you well
Can I migrate now and pay later? [back to top]
No, you need to pay in full before we act on your request.
How much do I call people who are not within the CallRedux Glo CUG? [back to top]
You can call them at about half the normal rate. A standard call to other network is about 70k per second while it is 37k per second on CallRedux Glo CUG
How do I deactivate the CallRedux package? [back to top]
You can call our customer care on: 0700-CALLREDUX (0700-225573389).You will then be asked to provide your number.
What if I do not have access to the internet to register for the package, is there any other way I can register? [back to top]
You can get in touch with any of our marketers or dealers or call us on 0700-225573389.
