FAQ-Home
Payment
Benefits
Security & Reliability
Questions
- What are the benefits of buying a Callredux Glo CUG plan?
- How many people can I call for free on the package?
- Can I make free conference calls on CallRedux?
- Can I send MMS for free on the package?
- Are there on-peak and off-peak periods on CallRedux Glo CUG?
- Purchasing and Registration
- How do I buy a CallRedux Glo CUG plan?
- Must I buy a new Glo line to join Glo CUG on CallRedux?
- How many days or hours do I have to wait for before picking up my CallRedux Glo CUG line?
- Can I subscribe for Glo CUG on CallRedux without giving my full name?
- Must I have an email address before I can buy CallRedux plans?
- Can I buy a line now and pay later?
- How much do I call people who are not within the CallRedux Glo CUG?
- How do I deactivate the CallRedux package?
- What if I do not have access to the internet to register for the package, is there any other way I can register?
Benefits
What are the benefits of buying a Callredux Glo CUG plan?
You call outside the CallRedux Glo CUG at current Glo contract line rates and also make FREE glo to glo calls to subscribers within your Callredux Glo CUG plan.
How many people can I call for free on the package?
You can call anybody that is on your CallRedux Glo CUG plan for free. This means that Premium plan subcribers cannot call Classic plan subscribers for free.
Can I make free conference calls on CallRedux?
Yes you can, if the other people you are calling are also on your CallRedux Glo CUG plan.
Can I send MMS for free on the package? [back to top]
No, you will be charged at the normal glo rates.
Are there on-peak and off-peak periods on CallRedux Glo CUG? [back to top]
Yes, there are. But Globacom determines the on-peak or off-peak period. This applies only to calls made outside the CallRedux Glo CUG plan.
Purchasing and Registration
How do I buy a CallRedux Glo CUG plan? [back to top]
- Register on this website and pay for the plan either to our bank account or use your ATM card.
- After payment, login and confirm payment.
- Your CallRedux account balance then gets credited with the paid amount, and you can proceed to make your purchase.
- We will send the list of purchased number(s) to Globacom for provisioning.
- Pick up your line(s) after 48hrs at nearest Glo-world outlet.
Note that the collector of the SIM(s) must bear appropriate Identification (driver’s license, national ID card or international passport) which must tally with the details registered at the point of purchase. CallRedux marketers only need to present their staff ID for collection. Also, a onetime SIM replacement fee of N100 (for every SIM purchased) will be paid at the Glo world outlet to complete the transaction.
Must I buy a new Glo line to join Glo CUG on CallRedux? [back to top]
Yes.
How many days or hours do I have to wait for before picking up my CallRedux Glo CUG line? [back to top]
It takes a maximum of five working days. Sometimes, it may take less than that as we have been able to satisfy some customers within 36 hrs. Generally, most CallRedux Glo CUG lines are ready for pick up by 48hrs after purchase.
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Can I subscribe for Glo CUG on CallRedux without giving my full name? [back to top]
No you can’t, it is compulsory we give us your full name before we can act on your request. Moreso, it is required in compliance with the current NCC regulation pertaining to SIM card registration.
Must I have an email address before I can buy CallRedux plans? [back to top]
Yes, email is mandatory as it is very useful for us to serve you well.
Can I buy a line now and pay later? [back to top]
No, you need to pay in full before we can act on your request.
How much do I call people who are not within the CallRedux Glo CUG? [back to top]
You can call them at the current Glo contract line rates. A standard call to other networks is about 70k per second, it costs 37k per second on CallRedux Glo CUG
How do I deactivate the CallRedux package? [back to top]
You can call our customer care on: 0700-CALLREDUX (0700-225573389).You will be asked to provide your number.
What if I do not have access to the internet to register for the package, is there any other way I can register? [back to top]
You can get in touch with any of our marketers or dealers or call us on 0700-225573389.
